Diabalm FAQ

Click on some of the most frequently asked questions below to see if we can help.

1. Where do you ship, how much is shipping and what is the warranty?
We ship globally so how fast your order arrives depends on where you're located. See below for a guide to shipping times and costs.

Within Australia:
- Standard: 2-7 business days ($9.95)
- Expedited: 1-3 business days ($15.00)
- Free shipping on all orders over $100: 2-7 business days
Shipping Overseas:
- Standard (Tracked): 15-21 business days ($12.00)
- Express (Tracked): 5-21 business days ($15.00)
Warranty

All our products come with a 12-month warranty. If your product is faulty or you are unhappy with your item, reach out to our team and we will replace the product, arrange a refund or provide store credit.
2. How do I use Diabalm?

Working from the heel to the ball of the foot, work approximately 1gm of DIA-balm into each foot 2-3 times per day (morning, afternoon, and evening) or as directed by your healthcare practitioner.

For maintenance and prevention, 1 application a day may be sufficient.
3. What makes Diabalm different from other heel balms?

Diabalm has a unique blend of ingredients, with its 25% Urea concentration perfect for both treatment of dry cracked heels, as well as for continuous use for maintenance of skin.

Many heel balms with a stronger concentration are not recommended for continuous use, while others with weaker concentrations are not as effective.
4. How quickly will I see results?

Due to the unique mixture of Urea, Diabalm is very fast acting. You can expect to see a difference after a day!
5. What are the ingredients?

The active ingredient in Diabalm is Urea

All ingredients are as follows:

Aqua, Urea, Lanolin, Cetearyl Alcohol, Paraffinum Liquidum, Paraffin, Butyrospermum Parkii (Shea Butter), PEG-20 Stearate, Glyceryl Stearate, Decyl Oleate, Phenoxyethanol, Allantoin, Centipeda Cunninghamii Extract, Sodium PCA, Benzyl Alcohol, Panthenol, Glycolic Acid, Tocopheryl Acetate (Vitamin E), Aloe Barbadensis leaf juice, Melaleuca Alternifolia (Tea Tree) Oil, Arginine, Fragrance.
6. What is Urea?

Urea is a compound specifically designed to break down dry, tough skin.
7. Can Diabalm be used in other areas?

We do not recommend using Diabalm on other areas of the body, as the Urea in Diabalm is specifically designed to break down dry feet, it may have adverse effects elsewhere on more sensitive skin areas.
8. What else can I use for complete foot care?

The Diabalm Footcare cream complement very well with our Glucology Cupron Socks. Our socks are infused with copper yarn to protect your feet with broad-spectrum anti-microbial efficacy and skin enhancement properties.

Follow the link to learn more about our Glucology Cupron Socks
9. Still have a question?

Still have a question? Follow the link to access our General FAQ page for more details on issues such as shipping, warranty, returns etc.

You can also contact our friendly team HERE with any enquiries you might have. We will aim to get back to you as soon as possible!

See what our community has to say

★ ★ ★ ★ ★

They have the best stuff! From supplies carry cases, to awesome socks and cooling bags (I bought one last month and am trying it out today). Your order pretty much arrives the next day and the customer service provided by the company is second to none. Best store out, 100%!

- Ashleigh Loker

★ ★ ★ ★ ★

I’m very impressed with IBD medical, they promptly answer questions by email or even phone you to offer advice and help. The products are good quality and I’ve always received my orders within a few days. It’s really great to find a company that show they value their customers.

- Michelle Hogarth

★ ★ ★ ★ ★

Fantastic products & very quick delivery, thanks. 🤩

- James A

Shop Now