Frequently Asked Questions

Sydney-based Australian company. Email cs@ibdmedical.com.au (replies within 1 hour during business hours). Phone: +61 2 8398 7520.

Free shipping for orders over $120 (3-7 business days). For orders under $120: $9.95 standard. Express available. Track your order via confirmation email. Regional/remote may add 1-2 days.

30-day change-of-mind returns on unused items. Return unopened products to 31/330 Wattle Street, Ultimo, NSW 2007 with the order number. Once your return arrives we inspect it within 2–5 business days and process approved refunds (minus shipping) to your original payment method. Faulty items are replaced free.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay. Paypal payments are available with 4 interest-free payments. All transactions are secured with 256-bit SSL encryption.

12-month warranty on all products, in addition to your rights under the Australian Consumer Law. Faulty within warranty? Free replacement + return shipping.

Yes—save 10-20% with subscription deliveries. Flexible schedule via your account. Pause, skip, or cancel anytime. Perfect for regular essentials.

Yes—USA, NZ, UK, Canada, worldwide. $15 flat rate via DHL. 5-14 days delivery. Customer pays any import duties/taxes.

Yes—stocked in 1,400+ pharmacies Australia-wide, including TerryWhite Chemmart and Chemist Warehouse. Also available direct online or through our authorised Amazon stores.

Buy from ibdmedical.com.au, authorised pharmacies, or our verified Amazon stores. Genuine products carry Glucology® branding on the packaging. Report fakes to us.

Track via your confirmation email. Contact us if delayed—we'll work with the carrier and arrange a reship or refund as required.

Yes—for pharmacies, clinics, and resellers. Email cs@ibdmedical.com.au with your business details.

Payments are processed through Shopify's PCI-DSS Level 1 compliant checkout with 256-bit SSL encryption. We don't store your card details.