Frequently Asked Questions

Sydney-based Australian company. Email cs@ibdmedical.com.au (replies within 1 hour during business hours). Phone: +61 2 8398 7520. 

Free shipping for orders over $120 (3-7 business days). For orders under $120: $9.95 standard. Express available. Track your order via confirmation email. Regional/remote may add 1-2 days.

30-day money-back guarantee. Return unopened products to 31/330 Wattle Street, Ultimo, NSW 2007 with the order number. Full refund (minus shipping) processed within 2 days. Faulty items are replaced free.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay. Paypal payments are available with 4 interest-free payments. All transactions are secured with 256-bit SSL encryption.

12-month manufacturer's warranty on all products. Faulty within warranty? Free replacement + return shipping. No questions asked.

Yes—save 10-20% with subscription deliveries. Flexible schedule via your account. Pause, skip, or cancel anytime. Perfect for regular essentials.

Yes—USA, NZ, UK, Canada, worldwide. $15 flat rate via DHL. 5-14 days delivery. Customer pays any import duties/taxes.

Yes—stocked in 1,200+ Australian pharmacies plus partners like Diabetes Australia and DVA. Also available direct online or Amazon authorised stores.

Buy from ibdmedical.com.au, authorised pharmacies, or our verified Amazon stores. Genuine products have. Report fakes to us.

Track via your confirmation email. 98% delivered within stated times. Contact us if delayed—we'll reship free or refund immediately. 

Yes—for pharmacies, clinics, and resellers. Email cs@ibdmedical.com.au with your business details. 

PCI-DSS Level 1 compliant. 256-bit SSL encryption. No payment data stored. Trusted by 350K+ customers. McAfee SECURE certified. Afterpay eliminates card risks.