Click on some of the most frequently asked questions below to see if we can help.
1. Where do you ship, how much is shipping and what is the warranty?
We ship globally so how fast your order arrives depends on where you're located. See below for a guide to shipping times and costs.
Standard: 2-7 business days ($8.50)
Expedited: 1-3 business days ($15.00)
Free shipping on all orders over $90: 2-7 business days
Standard (Tracked): 15-21 business days ($12.00)
Express (Tracked): 5-21 business days ($15.00)
All our products come with a 12-month warranty. If your product is faulty or you are unhappy with your item, reach out to our team and we will replace the product, arrange a refund or provide store credit.
2. Why is it important to clean our fingers before pricking?
We use our hands for everything, so significant bacteria can build up on the fingers over time. Once pricked, this can enter the body, causing infection and disease.
Further, dirty fingers may result in an inaccurate blood glucose reading.
3. What are the benefits of alcohol free wipes?
Alcohol free wipes will clean your skin without interfering with your blood glucose reading.
4. What are the active ingredients in the wipes?
The active ingredient in the wipes is a 2% chlorhexidine gluconate solution.
Do NOT use if allergic to chlorhexidine gluconate.
5. How big is a single packet?
Each packet is 5cm x 10cm wide, making it perfect for travel. There are 25 wipes in each packet.
6. Can I use these wipes elsewhere on my body?
Yes, feel free to use our wipes to clean other parts of the body and items.
However, avoid using wipes in sensitive areas such as the mouth, eyes, ears and avoid ingesting the wipes.
6. Still have a question?
Still have a question, follow the link to access our General FAQ page for more details on issues such as shipping, warranty, returns etc.
You can also contact our friendly team HERE with any enquiries you might have. We will aim to get back to you as soon as possible!
See what our community has to say
★ ★ ★ ★ ★
They have the best stuff! From supplies carry cases, to awesome socks and cooling bags (I bought one last month and am trying it out today). Your order pretty much arrives the next day and the customer service provided by the company is second to none. Best store out, 100%!
- Ashleigh Loker
★ ★ ★ ★ ★
I’m very impressed with IBD medical, they promptly answer questions by email or even phone you to offer advice and help. The products are good quality and I’ve always received my orders within a few days. It’s really great to find a company that show they value their customers.
- Michelle Hogarth
★ ★ ★ ★ ★
Fantastic products & very quick delivery, thanks. 🤩