Dispatch & Delivery Policy

Please don't hesitate to get in contact with our Customer Care team! We are here to help with your order and any other questions you may have about us or our online shop.

Email: customerservice@ibdmedical.com.au

Call us: (02) 8398 7520

Delivery Time: 

All goods are sent from our Sydney warehouse, you will receive your purchase 4 - 7 working days after your order has been placed, and delivery will occur between 9 am to 5 pm, Monday to Friday. 

Cost: 

We use Australia Post and other private couriers to get your purchase to you. There is a shipping cost of $8.50 for all orders.

Tracking Your Order:

Once your order has been dispatched, you will receive an email containing a tracking number, which you can use to track your order online with Australia Post. You will find this here.

   

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