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Free Shipping over $100
Free Shipping over $100
Shipping Options
| Region | Shipping Type | Delivery | Cost |
| Australia | Standard | 2 - 7 business days | $8.50 |
| Australia | Expedited | 1 - 3 business days | $15.00 |
| Australia | Free | 2 - 7 business days | Orders over $90.00 |
| Rest of the World | Standard | 5 - 21 business days | $10.00 |
| Rest of the World | Tracked | 5 - 21 business days | $15.00 |
Refunds and Returns
At IBD Medical, customer satisfaction is our highest priority. If you are unhappy with your purchase, or if your purchase is faulty, then please reach out to us so we can replace the product, arrange a refund, or provide store credit.
Faulty Returns
All products come with a minimum 12-month warranty: if an item you have purchased from us experiences faults we will happily send you a replacement or refund you the value of the item less shipping and handling.
Change of Mind
All purchases can be exchanged or refunded within 30-days if unused. If you would like to replace an item with a different model we simply charge or refund any difference in cost.
Processed Refunds
Once we have confirmed your refund, we may ask that you send your purchase back to our office for review. If so, you will need to wait for us to receive and review your item before processing a return (average time is 2-business days).
