Diabetes Shop FAQ
Australia's Trusted Source

Orders placed Mon-Fri are dispatched within 1 business day. Weekends/public holidays processed next business day. Tracking emailed immediately.

Free over $120 (2-7 business days) | $9.95 Standard (2-7 days) | $15 Expedited (1-3 days).
Australia-wide, including remote areas. Tracking is always provided.

$10 Standard or $15 Tracked (5-21 business days worldwide).
AusPost/DHL. Customer pays duties/taxes. Full tracking included.

30-day change of mind (unused, full refund minus shipping) | 12-month warranty (faulty free replacement). Return to: 31/330 Wattle Street, Ultimo NSW 2007

1. Email cs@ibdmedical.com.au with order # & issue
2. We'll confirm steps (item may need to be returned to Ultimo)
3. Replacement/refund processed within 2 business days

Visa/Mastercard/Amex/PayPal/Apple Pay/Google Pay. PCI-DSS Level 1, 256-bit SSL encryption. No card data stored.

1200+ pharmacies, including TerryWhite Chemmart, Chemist Warehouse online and many more. Pharmacy wholesale: cs@ibdmedical.com.au

Save 10-20% on recurring deliveries. Full control via account: pause/skip/change/cancel anytime. No contracts.

📧 cs@ibdmedical.com.au | 📞 +61 2 8398 7520
Mon-Fri 9am-5pm Sydney time
31/330 Wattle Street, Ultimo NSW 2007

Track via confirmation email. Issues? Free reship or refund from Ultimo. 99% on-time delivery.

Special pricing for pharmacies/clinics (50+ units). Email cs@ibdmedical.com.au or visit our Business Collaborations page.