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FREE shipping over $120 | Australia-wide
FREE shipping over $120 | Australia-wide
1. Where do you ship, how much is shipping and what is the warranty?
We ship globally so how fast your order arrives depends on where you're located. See below for a guide to shipping times and costs.
Within Australia:
Standard: 2-7 business days ($9.95)
Expedited: 1-3 business days ($15.00)
Free shipping on all orders over $120: 2-7 business days
Shipping Overseas:
Standard (Tracked): 15-21 business days ($12.00)
Express (Tracked): 5-21 business days ($15.00)
Warranty
All our products come with a 12-month warranty. If your product is faulty or you are unhappy with your item, reach out to our team and we will replace the product, arrange a refund or provide store credit.
2. What is a diabetic sock?
Diabetic socks are socks designed specifically for people living with diabetes. Quite often, diabetic socks are designed without seams in order to reduce the chance of blistering.
They are also designed to help manage moisture, and often have extra cushioning for comfort, as good skin care and foot care are essential.
The ideal socks for people with diabetes will have the following features:
3. What are the benefits of copper socks?
Copper is well known for its natural antimicrobial properties, which is why it's built into the yarn of every pair of Dia-Care socks. Paired with moisture-wicking fabric that draws sweat away, it helps keep your socks fresh and your feet dry and comfortable all day. Dia-Care socks are comfort socks; they are not a medical treatment and are not intended to treat or prevent any foot condition.
Want to know more? Read Are copper socks good for people managing diabetes? An honest guide.
4. What makes these socks unique?
Our socks combine a design made for sensitive feet (non-binding top, seamless toe, light cushioning) with antimicrobial copper-infused yarn to help keep them fresh.
The copper is part of the yarn itself rather than a surface coating, so it's built into every pair and lasts through regular washing when you follow the care instructions.
5. Are the socks uni-sex?
Yes, our socks can be worn by anyone with sizing available from 4-16. Sizes are available in both Men's and Women's.
6. What is the difference between Winter socks and Regular socks?
Our Winter socks are perfect for boots, work, slippers or on the go. The socks are made from the same copper-infused yarn as the Classic Socks, but are extra-padded for comfort and durability.
Winter socks are available in full-length which reach up to the calves, or quarter-length which reaches just above the ankle. Our Classic Socks by comparison reach up to the mid-calf.
7. Are the socks machine washable?
Yes, our socks are machine washable and tumble dryer friendly as long as detergents without silicon compounds are used (most household detergents do not contain these). Just do not bleach the socks.
8. What are the socks made from?
Our Classic socks are made of 56% polyester, 17% copper-infused yarn, 14% cotton, 12% nylon, 1% Lycra.
Our Winter socks are made from 47% copper-infused yarn, 39% polyester, 13% Nylon and 1% Lycra.
9. Can these socks be worn by people not living with diabetes?
Yes!
They're comfortable, fresh, non-binding socks for anyone. In fact, many of our team wear them every day.
10. Still have a question?
Still have a question? Follow the link to access our General FAQ page for more details on issues such as shipping, warranty, returns etc.
You can also contact our friendly team HERE with any enquiries you might have. We will aim to get back to you as soon as possible!
