OTC Training on CGM Patches with Chemist Warehouse New Zealand

Last Tuesday, we had the opportunity to join the team at Chemist Warehouse New Zealand for an OTC (Over-The-Counter) training session focused on strengthening pharmacy knowledge, improving patient support, and expanding awareness around diabetes care solutions.

Supporting people managing  diabetes goes beyond having the right products available, it also relies on ensuring pharmacy teams feel confident, informed, and equipped to guide customers in their everyday choices.

This session was designed to educate pharmacy staff on how our CGM patches work, when they are used, and how they can support customers using continuous glucose monitoring systems.

Why OTC Training Matters

Community pharmacists are often the first point of contact for people managing diabetes or starting on new technology like CGM systems.

That means if they understanding these products they would be able to:

• Help customers choose the right support products
• Explain how products are used in real life
• Build confidence in diabetes management tools

The goal of this training was simple: make sure pharmacy teams feel comfortable and informed when supporting customers with CGM-related needs.

Understanding CGM Patches

During the session, we focused on explaining what CGM patches are and how they support everyday diabetes management.

CGM patches are designed to help:

• Secure continuous glucose monitoring sensors during daily activities
• Provide added stability during movement, exercise, and sleep
• Improve overall comfort and confidence for users

We also discussed common customer questions and real-life scenarios pharmacists may encounter in-store, helping bridge the gap between product knowledge and practical advice.

Making Diabetes Support More Accessible

With CGM patches now available across all Chemist Warehouse stores in New Zealand, the focus shifts to ensuring customers not only have access to the product, but also receive the right guidance when they need it.

Education at pharmacy level plays a key role in making that possible.

Thank You

A big thank you to the Chemist Warehouse New Zealand  pharmacy teams who participated in the training session. Your engagement, questions, and openness made the session highly valuable.

We’re looking forward to continuing to support pharmacy teams and improve access to practical diabetes care solutions across New Zealand.