IBD Medical Returns & Refunds Policy for Diabetes Products

Customer satisfaction is IBD Medical's top priority. Unhappy with your Glucology diabetes products? Faulty item? We make returns easy—choose replacement, refund, or store credit. Simple process for test strips, copper socks, insulin cooler bags, and all diabetes accessories.

Q. What is the warranty on Glucology products?
A. All products include a minimum 12-month warranty. If faulty, receive replacement or refund (less shipping/handling). Some items offer 2-5 year coverage—contact us for specifics on your diabetes supplies.

Q. What is the change of mind return policy?
A. 21-day returns on unused products in original packaging. Exchange for different model (we adjust price difference) or full refund. Perfect for sizing copper socks or testing insulin cooler bags.

Q. How do faulty product returns work?
A. Contact us first—we'll arrange replacement/refund. For review, return to: PO Box 162, Pyrmont NSW 2009. We cover faults under warranty; you cover return shipping unless defective.

Q. How long do refunds take to process?
A. Once received and inspected (average 2 business days), refunds process within 3-5 business days to original payment method. Store credit issued instantly if preferred for faster re-ordering.

Q. What items are eligible for returns?
A. Most Glucology products qualify:

• Faulty items (12+ month warranty)
• Unused change-of-mind (21 days)
• Wrong size/colour (original packaging)

Start your return

Q. How do I start a return or exchange?
A. Email cs@ibdmedical.com.au or call +61 2 8398 7520 with your order number. We'll provide label/instructions. Returns to: PO Box 162, Pyrmont NSW 2009.

Return Benefits:

• ✔ 12-month minimum warranty
• ✔ 21-day change of mind
• ✔ Fast processing (2-5 days)
• ✔ Replacement or refund options
• ✔ Store credit available instantly

IBD Medical Support:
📞 +61 2 8398 7520 | ✉️ cs@ibdmedical.com.au
🕒 Mon-Fri 9:00 AM - 5:00 PM AEDT

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