Return Policy

Our products and customer service at IBD Medical is made to make you happy, and we back that up with our return policies.  

Do you want to return something? No problem! We will also try make it as painless as possible with our exchange policy. 

If you're looking to return for a faulty or incorrect item, please get in touch so we can this sorted for you.

  • You can return any item for a refund, within 21 days of receiving your original order as long as it was not used.
  • You're more than welcome to return items for exchange if you are dissatisfied with the product. 
  • If there is a difference in total payment, we will charge you for the difference, or alternatively provide you with online credit to be used on any item within our online shop.
  • When we have received the goods, we will inspect the items on return and refund the full amount you paid if the products are in suitable condition. 

For more information please contact us - customerservice@ibdmedical.com.au

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