IBD Medical FAQ: Answers to Your Diabetes Product Questions

At IBD Medical we want to ensure that you feel good about shopping with us. Below we have included some common questions and answers, but if you have a question that isn't answered here you can click over to our 'Contact Us' page and ask the IBD Medical team directly.

Q. Who are IBD Medical and Glucology?
A. IBD Medical is a Sydney-based healthcare company specialising in premium diabetes support products sold via D2C, Amazon, and 1,200+ pharmacies worldwide. Our brand Glucology® offers accessories like copper socks, insulin pump belts, lancets, and glucose monitoring tools designed to make diabetes management easier, safer, and more comfortable.

Q. Can I contact IBD Medical?
Absolutely! Click here to send us a message and see our contact details.

Q. When will my Glucology order arrive?
We ship diabetes accessories globally from Sydney, USA, Canada, and other hubs, so delivery times depend on your location. Click here to see expected shipping times for Australia, NZ, North America & international!

Q. Can I get a refund on diabetes products?
We always try to do right by you—whether refunding, replacing, or issuing a voucher. Read our Refund and Returns policy here for details on eligibility and process.

Q. How do I return a Glucology product?
Return unused items in original packaging to: PO Box 162, Pyrmont, 2006, Sydney, NSW, Australia. Include your order number for fast processing.

Q. What payment options for IBD Medical?
A. Debit/credit cards, Afterpay, PayPal. For cheque/direct deposit (great for B2B/wholesale), contact us .

Q. Faulty Glucology item?
A. All products have a minimum 12-month warranty. If faulty or not as described, we'll replace or refund. Contact us with details to fix it fast.

Q. Change of mind on diabetes accessories?
A. 30-day money-back guarantee! Return unused items in original packaging for a full product refund.

Q. How is my diabetes product shipped?
A. Australia/NZ: Australia Post or Couriers Please. International: Amazon or local postal services.

Q. Choose specific courier?
A. We accommodate where possible. Get in touch pre-checkout.

Q. Glucology warranty length?
A. Minimum 12 months from purchase; some 2-5 years (e.g., lancing devices). Ask for specific product.

Q. Glucology Copper Socks sizing?
A. Match your shoe size (unisex). Classic Copper Socks (4 sizes):

• Men's 4-7 / Women's 5-8
• Men's 7.5-9 / Women's 8.5-10
• Men's 9.5-11 / Women's 10.5-12
• Men's 11.5-15 / Women's 12.5-16

Activity & Winter Socks (3 sizes):

• Men's 4-8.5 / Women's 5-9.5
• Men's 9-12 / Women's 10-11.5
• Men's 12.5-15 / Women's 12-16

Reach out for fit advice.

Q. Glucology Insulin Pump Belt sizing?
A. Measure waist first! 4 sizes for kids/adults:

• Small (48-56cm / 19-22")
• Medium (57-85cm / 23-33.5")
• Large (86-110cm / 34-43")
• X-Large (111-141cm / 44-55.5")

Ask us for guidance.

Q. Where does IBD Medical ship?
A. Worldwide! Australia, NZ, USA, Canada, UK, Europe, Asia & more. Fast from regional hubs.

Q. IBD Medical shipping origin?
A. AU/NZ: Sydney. Americas: Regional warehouses.

Q. Buy Glucology in-store in Australia?
A. Available in 1,200+ pharmacies, podiatrists & retailers. Contact for local stock.

Q. IBD Medical location?
A. Head office: Pyrmont, Sydney, NSW, Australia. PO Box 162, 2006.

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Q. Change paid order?
A. Yes, if unshipped. Contact us ASAP—even post-ship we can help.

Q. B2B with IBD Medical / Glucology?
A. Wholesale, distribution, new products—yes! B2B page or reach out. Ideal for pharmacies & distributors.